“Stay was from 7/2/22 - 7/6/22 in room 1410. This hotel lacks basic security and I would recommend that people reconsider bringing valuables or traveling alone if they will be staying here. On the first day over $4,000 in personal items were stolen from our hotel room. When we brought this to the GMs attention she very quickly attempted to defer all responsibility when it comes to her guests general security. She tried to explain that the doors automatically shut and lock, but when I called her to do a lock scan I showed her that you could simply push the door open if it was not slammed prior. Sure the door locks but it does not shut behind you and you have to forcefully pull the door shut in order to have it locked. This situation would have never arrived if the hotel staff adequately informed us of the door issue that they knew of via reviews left prior to our stay (I wish I would have payed better attention to those prior to arriving). Later in the trip after showing the GM the issues with the door on a phone call the GM tried to state that the doors shut and lock behind guests which was a blatant lie after my demonstration to her. Now getting in contact with the insurance company has been a major concern as it has been a week since the incident occurred we have heard nothing from them. If only the GM could provide me with the contact information of the insurance company they go through after asking multiple times things might be smoother. In short don’t stay here… If you look at the last two months of reviews there is hardly anything good said about this place and there have been multiple times security issues were brought up.”

“The location was great and the staff were very friendly - would 100% stay again based on my visit September 2022. Location was ideal; close to the Subway and walking distance to everything Downtown (wall Street, waterfront, freedom tower, etc). My room was clean, felt new, well looked after. Staff were always friendly when I spoke to them”