Experience Luxury at Its Finest at Le Blanc Spa Resort in Cancun, Riviera Maya & Cozumel Island Mexico

Nahuel Guzman

Dec 26, 2021

5

Hermoso lugar para descansar y disfrutar en pareja 💝. Primera vez en el Hotel y es realmente recomendable 🙂👍🏽. Atención y servicio de primer nivel 🥇. Restaurantes con especialidades para todos los gustos con platos riquísimos 🤤 y lo más importante...para los amantes del bronceado 🌞...tienen Sol desde q sale 🌅 hasta q se va gracias a las ubicaciones de las albercas (una tiene vista al mar y la otra a la laguna).

Abel Almonte Mercado

Dec 19, 2021

5

Un Hotel de lo mejor, atención especial, las terapias de agua, la playa, todo un lugar padrisimo

Cynthia Perez

Dec 17, 2021

5

The BEST ALL INCLUSIVE ADULTS ONLY RESORT I have visited!! Service 100% , Butler on every floor to assist with anything from recommending and making reservations to restaurants, getting your favorite wine, dessert, chocolate delivered to your room. Schedule your COVID-19 test for your return home. Well stocked mini fridge, jacuzzi in every room category. Can't wait to return hopefully for my destination wedding and honeymoon!

Mrc AL

Dec 12, 2021

2

El hotel bonito pero esta muuuy sobrevalorado, su comida no es de calidad ni sus ingredientes ni su preparación, ni el hot dog esta bueno. La idea de le blanc es buena pero la realidad, los hechos son diferentes.

Paul A.A

Dec 10, 2021

5

Had a wonderful first time stay here and everything from the food to the service was more than excellent. A big shouts out to our butler Joel who had our back the whole trip. They also setup a (rare) poolside seafood buffet and while I was double dipping with two plates, a random butler came over to offer help bringing it back to the beach and I just thought this was such good service. Really really pleasantly surprised even after reading a million review leading up to this haha. We will be back thank you LBC!

Marcelo Adolfo

Dec 09, 2021

5

Hotel especial e com excelente qualidade de serviços. Já estive hospedado em outros hotéis de Cancún e este sem dúvida é o melhor. A comida é excepcional. Os quartos são ótimos e muito limpos. Recomendo!!!

Cesar Augusto Marton

Dec 09, 2021

5

Já estive hospedadoem vários hotéis em Cancun, mas sem duvidas o Lê Blanc e' o melhor.Estrutura fantástica.. atendimento perfeito, dedoracoes agradáveis! E' perfeito

Marcelo Vendramini

Dec 09, 2021

5

Hotel fantástico com uma estrutura de facilidades e serviços incríveis. O serviço de mordomo é algo de sensacional. Sempre muito gentil e pronto para atender faz da sua estadia algo fácil e prazeroso. Os restaurantes são um show a parte, recomendo o Lumiere como meu favorito.Tudo sensacional.

Victor Mendes Lobato

Dec 09, 2021

1

Tanto a agencia que fechamos para ir até o hotel como o hotel falharam, aceitaram nossa reserva ciente de um menor de idade no meio da familia e ao chegarmos na porta do hotel nos despejaram, tendo visto que o proprio encarregado estava com toda a papelada necessaria, pagamos um preço pelo hotel e simplesmente nos despejaram para um hotel de qualidade inferior, pior açao ja tomada em toda minha vida

PatrÍcia Quidute

Dec 09, 2021

5

O resort é incrível, os funcionários são extremamente atenciosos, a vista é maravilhosa, a culinária é incrível! Fomos em lua de mel e o tempo todo a equipe nos preparava mimos! Recomendo demais a experiência! O SPA é perfeito e recomendo muito o jantar romântico na praia!!!! É o tipo de lugar onde você quer ficar pra sempre!!!!

PATRICIA LENT

Dec 07, 2021

1

My boyfriend and I vacationed at this resort for my 50th birthday last week. We had previously vacationed here 2 yrs ago as well. The resort is beautiful. The majority of the staff is very courteous & attentive. The food and drinks are subpar for being a 5 diamond hotel. My concern with the resort is 2 yrs ago, my boyfriend came home with a terrible rash which was diagnosed as a FUNGAL rash. We just figured it was due to the abundance of seaweed that year, since I did not go in the ocean, but he did and I seemed fine. AGAIN, this time while we were 4 nights into our stay here, my boyfriend contracted the EXACT same FUNGAL rash! But this time, the ocean waters were clear of seaweed, and I was in the ocean also. He developed the rash the night after going in the room hot tub. We brought this to the attention of Diana-the chief concierge who really doesn’t seem to be concerned or sympathetic to the fact that this is the SECOND time this has happened when visiting this resort. The pain from this rash is unbearable, not to mention horrifying to look at. He can’t rest because of the areas it’s in and has missed 2 days of work…so far!! The hotel doctor changed his report to say that it’s a fungal rash from athletes foot. (Mind you my boyfriend had his socks ON-and DOES NOT have athletes foot!) They’ll say anything I guess to cover the situation. My birthday vacation/celebration was ruined! We now have to see a dermatologist AGAIN and pay for that expense out of pocket since he doesn’t have medical coverage! So much for a relaxing vacation/celebration in paradise! Please rethink your decision on staying at this resort! ****Update- after almost 3 months, we are STILL waiting on our partial refund! Had we left our initial review up, perhaps we wouldn’t be waiting! Extremely unprofessional!

Rich Gordon

Dec 07, 2021

1

My girlfriend and I vacationed at this resort for her 50th birthday last week. We had previously vacationed here 2 yrs ago as well. The resort is beautiful. The majority of the staff is very courteous & attentive. The food and drinks are subpar for being a 5 diamond hotel. My concern with the resort is 2 yrs ago, I came home with a terrible rash which was diagnosed as a FUNGAL rash. We just figured it was due to the abundance of seaweed that year, since my girlfriend did not go in the ocean, but i did and she seemed fine. AGAIN, this time while we were 4 nights into our stay here, I contracted the EXACT same FUNGAL rash! But this time, the ocean waters were clear of seaweed, and my girlfriend was in the ocean also. I developed the rash the night after going in the rooms hot tub. We both brought this to the attention of Diana-the chief concierge who really doesn’t seem to be concerned or sympathetic to the fact that this is the SECOND time this has happened when visiting this resort. The pain from this rash is unbearable, not to mention horrifying to look at. I can’t rest because of the areas it’s in and have missed 2 days of work…so far!! The hotel doctor changed his report to say that it’s a fungal rash from athletes foot. (Mind you that I had my socks ON-and DO NOT have athletes foot!) They’ll say anything I guess to cover the situation. My girlfriends birthday vacation/celebration was ruined! We now have to see a dermatologist AGAIN and pay for that expense out of pocket since unfortunately I don’t have medical coverage! So much for a relaxing vacation/celebration in paradise! Please rethink your decision on staying at this resort!

Karen Guzman

Nov 26, 2021

5

Hotel resort de alto nivel para adultos que buscan relajo. Maravilloso

Pamela Slotter

Nov 26, 2021

5

Totally love LeBlanc. I can't wait to go again. Life is hard but looking forward to going to this place makes life worth it. The people r great, food is great, ocean is fabulous. Totally can't wait to go back..hopefully soon god-willing.

Luis Rangel

Nov 25, 2021

4

Algunos detalles que hicieron mala experiencia, un alambre en la.pizza, un cabello en los chiles, no rellenan el frigobar todos los días, la gerente del restaurante blanc super prepotente, su politica de cancelación es nefasta

Dr Carlos Reyes Utrera

Nov 18, 2021

5

Buen lugar, muy recomendable. Instalaciones perfectas. Recientemente visite el de los cabos, igual de bueno.

Faby

Nov 09, 2021

5

La atención al huésped es increíble, la comida espectacular. En la playa algunos meseros pasan por tu lado y solo atienden a blancos pero es algo no común y lo opaca el excelente servicio de todo lo demás. Excepto por Juan Carlos en playa quien se esmeró y nos atendió súper. Los restaurantes en comida y atención difícilmente otros hoteles los superen,nuestro preferido La Terraza,la comida deliciosa ysi la atención en todo lugar del hotel es buena la de la Terraza es fuera de serie, gracias,Alonso, Luis, Hilario y a todos los demás, terminamos yendo a desayuno almuerzo y cena pues nos encantó.Definitivamente volveremos

Maru Romero

Oct 09, 2021

5

He visitado muchos all inclusive en mi vida. Pero este tiene estilo. La gente de Le Blanc es increiblemente educada y servicial. Me olvide ropa despues de mi estadia y me la estan enviando por Fedex!!!!!!

Jonathan Howell

Oct 09, 2021

5

My wife and I could not wait to get to Le Blanc! She had researched this hotel for months and months. We stayed for 8 nights. The check in process was seamless, and inviting with a nice refreshing coconut drink and flower. The resort is simply beautiful and very well maintained. Eddie was our butler. He was always professional, courteous, and helpful with anything we needed. Our room always smelled of whatever aroma therapy my wife chose for the day, her bath was drawn with her choice of scented powdered milk, and the pillow menu was a nice added option. I have zero complaints. We also utilized their same day laundry service, and booked through the hotel at 4 golf courses. They had better pricing then booking direct, which was great. Live entertainment at night was a bonus! Great band selection in the Cavo lounge/bar.Just a side note: though the food at all the restaurants was delicately prepared and presented as a 5 star dining experience, we found the flavor profile to be...safe. Nothing that just sang in our mouth. The cocktails, specifically the frozen fruit variety, also lacked a fruity taste. We will return again, perhaps when there's less masks. I felt less on vacation, and more like I was being monitored. Being from Texas, we don't have these levels of restrictions. Nonetheless, I highly recommend this resort to all !

Mike Harris

Sep 09, 2021

5

It is hard to put into words how amazing our complete experience was at Le Blanc. Service was impressive, the room and view were both impeccable. Everyone on staff went above and beyond to make our stay one that will be hard to beat! I highly recommend the Romantic Dinner on the beach, as well as the VIP massage for couples.

shatona Gay

Sep 09, 2021

2

Let me start by saying the service was IMPECCABLE! The staff is extremely attentive and made an effort to assure our needs were met in a timely manner.The food: NO!!! Vacation is not just the destination, it is the experience, the ambiance, the FOOD the drinks ... a moment of indulgence, if you will. Let me just start by saying I don't have even ONE positive thing to say about the food. Every dish was horrible. I can't imagine prison food being much worse.I don't know how you mess up a cheese burger but I literally had the grossest cheeseburger of my life ...twice. If I did not venture off the resort I went to bed hungry. I really tried with them, option after option and I was disappointed every single time to the point where I could not finish consumption. I think the renovation budget was to make the restaurants look aesthetically pleasing, however they did spare the budget when it came to the cuisine.Accommodations: The bed was not comfortable. The cooling system is tricky with the balconies, so if you don't close it JUUUST right it will be HOT! The biggest issue with accommodation in our suite was the excessive amount of ants on the window seal/ shower/bathtub area. People don't typically spend thousands of dollars to come on vacations and kill insects.Alcoholic beverages: The drinks were fine, but Only if you order from the bar and sit at the bar. Otherwise, they are extremely diluted and you can literally taste the difference.The only other thing that was a bit bazaar, was the logo that I later realized was a sequence of 3 upside down 6's .. weird. Overall I think this resort is 3.5 stars at best! The food was deplorable and unacceptable on so many levels. Please think twice before your next Le Blanc stay.

Jackie Hartig

Aug 29, 2021

5

Perfect. We loved Marco our butler. He was on top of our every need. The steak house needs to get better quality steaks on the menu. The other restaurants were 5 star. Room service never took more than 30 minutes. I will tell all my friends about your first class resort. We are going to stay at another one of your resorts in Cabo.

Jason McElroy

Aug 27, 2021

5

Our first time at an all-inclusive and Le Blanc does not disappoint. We came for our honeymoon and were pampered 24/7. The butler service is phenomenal.. we went out on an all-day Maya ruin tour and came back to the room to find a prepared bubble bath and a bottle of wine. The restaurant dining is top notch, the wait staff is eager to please. Even the room service is impressive. We were told several times that the spa and massage were some of the best, and they were indeed. We will not hesitate to either upgrade or add additional spa treatments next time. Overall, great experience!

Ashley Chiccata

Aug 09, 2021

1

You will truly enjoy this place and have a great experience if... 1.) You are white or 2.) Dress seductivelyBeautiful place and hotel room was fantastic. Food was great. But discriminatory outside by the pool and on the beach. So disappointed. Made a complaint 2 different days, emailed me apologizing but then lied saying and said they had my butler try to make it better IN MY ROOM. LOL. Yea, inside the room. If I wanted to just stay in the room and have a great experience, I wouldn't need to go to Cancun and pay $3500.I absolutely hate when people take people's money, treat them poorly and do not fix the problem. This company lacks integrity. I have videos of their staff going around me and to everyone next to me, as well as some pics. So, I am showing all my friends and family so they can see so that they will not experience this treatment. If they had been honest and did some form of service recovery, I may have tried to go back with my white husband to see if it was better and I got better service, but not even going to bother anymore.

Vincent Hobbs

Aug 09, 2021

5

We chose this resort to celebrate 10 years of wedded bliss. A 5 diamond facility at a bargain price since we were just emerging from the pandemic. It lived up to its billing. The employees go out of their way to fulfill any request and make you feel welcome. Everything, from the room and food to the service was exceptional!!Even though it was well staffed, the employees kind of blend into the back drop as they go about their task. The views are picture perfect as the resort is positioned on prime real estate and kept immaculately clean. I highly recommend for anyone looking for a full service all inclusive resort.

Sara Salame

Jul 09, 2021

4

Las habitaciones de muy buen tamaño muy buen servicio pero también el problema que yo veo es que en este momento los buffets tienen que ser asistidos y en este hotel el buffet la gente se sirve y agarra las pinzas y eso no es higiénico eso lo tienen que corregir todo lo demás en general me pareció bien

Lucas Eibs

Jul 09, 2021

2

Nos unimos a la red Palace recientemente, fuimos a visitar LeBlanc por invitación de la red. Fuimos mal atendidos por Geraldo, que ocupa un puesto directivo. Te falta educación. Si la idea era causar una buena impresión en el hotel, fracasaron. Debido a este servicio, no recomiendo el hotel.

Vignesh Thiagarajan

Jul 09, 2021

5

Amazing place. Recommend at least 4 nights so you have ample time to try all their food. Complimentary hydrotherapy treatment included in their SPA is great. Fine dining restaurants, food and drink service on the beach is phenomenal. A must try resort and I believe this is the best in Cancun.24/7 butler service who goes above and beyond to fulfill your requests is a perk at this place.Very clean and continuously sanitized. Very safe to visit during pandemic.

Isabela Ferreira Millen

Jun 09, 2021

4

Depois de conhecer alguns resorts all inclusive em Cancun e no Brasil chegamos a conclusão que o Le Blanc não vale o preço (quase o dobro do restante e não entregam a altura), esperávamos muito mais. Avalição detalhada no Trip.advi.sor (limitação de caracteres aqui).

Jorge Horacio Herrera Salgado

Jun 09, 2021

5

La esradia en Le Blanc, fue sensacional, pasamos un semana de verdaderas vacaciones, bien atendidos, nos sentimos mejor que en casa, las personas que nos atendieron parecían de la familia. Los felicito no cambien, estamos pensando en volver.Saludos

Marcela Betancourt

Jun 09, 2021

2

La atencion es muy buena , pero para el precio de ese hotel la comida es horrible en el room service , la comida me las mandaron crudas , no blandas sino aun duras crudas , el ceviche no tenia sabor a nada . El buffett al lado de la piscina nunca estuve en un buffet con comida tan maluca . Realmente a los que pagan el all inclusive que sea por la bebida , porque la comida mejor coman en la calle . De resto la atencion es buena , el hotel es limpio LA COMIDA TERRIBLE FUI CON MI FAMILIA Y TODOS NOS FUE MUY MAL !

Breanna Justesen

Jan 31, 2021

5

This resort was amazing everyone was so friendly and took super good care of us. Jorge Louis Jimenez especially stood out. Not only did he speak amazing English he always made sure that we were taken care of and was extremely friendly. We will definitely be back just to see him again.

Fernanda Fabrizia Silveira

Dec 09, 2020

1

decepção total, devido a pandemia, tivemos nosso voo cancelado. Foi cancelado o hotel e solicitado reembolso e o hotel não quer devolver o reembolso e ainda quer dar um prazo ate o final do ano. Não negociem com este hotel, querem aproveitar a situação

Garagem N-oslen

Dec 09, 2020

5

Simplesmente maravilhoso, extremamente luxuoso com direito a mordomo e os funcionários são excelentes.4 piscinas com borda infinita e uma como se fosse um hidromassagem gigante, todos os restaurantes são elegantes e com comidas saborosas e preparadas com os melhores ingredientes.

Staci B

Feb 06, 2020

5

Excellent service, incredible staff, amazing food!! Our time at Le Blanc was everything we had hoped for, and more. We cannot say enough about the service here, your every need is taken care of. Whether in the room or out by the pool, we were always taken care of. The restaurants give you the opportunity to try so many different cuisines. We can’t wait to go back!

For the love of dog training

Jan 22, 2020

5

If you're even questioning booking a trip, stop! My husband and I own two businesses and have never been able to travel. It was our 20 year wedding anniversary and I booked this on a whim in June for January for 7 days. We had the most amazing trip! So amazing the 2nd we got back I started looking to book again. Our butlers Saul and Cesar did everything to make our trip memorable. Louis and Rafael made our beach experience perfect. We wanted for nothing and everything was responded to as " it really is our pleasure!" I have never met nicer people. I can't wait to be back

Sandeep Gorantla

Jan 21, 2020

4

This is the best resort we have spent time in the recent past. Quality of service is outstanding, you will be pampered and would definitely not want to go back from vacation. Hospitality, Catering staff is amazing and the beach staff is going to make your experience a blissful one. One star taken away for the service in the jewelry store. Stay away from them !!! The bar is set so high by other groups that this store could not keep up... Tours and services staff are decent but don’t do a great job explaining the details of the tour. So you have to probe them a lot for details. This could be due to a few training issues with some of the staff.

Dali Chabaane

Dec 24, 2019

5

With my wife, we spent a couple of weeks back in summer 2019 researching destinations in Central America, and we had to read a lot of reviews. We ended-up choosing Cancun and Le Blanc Spa Resort for what seemed to be a fair choice. We were expecting a good level of service and we thought that the very basic level of service could give us what we wanted, but everything turned out to be excellent. You feel special from the moment you step in the hotel. There is no lack of administrative or service staff in the hotel, I never spent more than 5 minutes trying to find what I needed. The hotel view on the beach is absolutely heartwarming. The restaurants (buffets, the pizza place, the Mexican restaurant, the fine dining, the food served in the room/pool/beach), all of them without any expectations delivered what is promised. Whatever your preference is for food, you will find what you need. You may need to spend some extra dollars at night if you go for certain choices of food (using resort credits and paying the 16% taxes), but we never did that because there were tons of options included in the all-inclusive package. Now speaking about the butlers on the 3rd floor (Joel and Jose), these guys deserve a promotion. It's been so long that I didn't see people working with such pride and kindness. They are a few steps away from the room or reachable by phone. There is much to say about this place, but now I understand why many guests call it home. Thank you, Le Blanc!

Patricia Linares

Dec 05, 2019

3

We came here for our honeymoon and my husbands birthday after reading all of the wonderful reviews. We have been here 4 nights and we are leaving tomorrow. What we loved was the wonderful service. Everyone was so friendly and they never let you have an empty drink in your hand. As soon as you sit down they are there asking if you would like anything. Our Butler was always eager to provide us with any services we requested. Check in was smooth, the view from the room was great, we met some really great couples, the staff is amazing at pampering you. Unfortunately there were some things that we were disappointed about. Our room, although the view is amazing, is so loud. I don't know what goes on above suite 814, but it is noise all night. Dragging chairs, dropping things, it must be a storage unit above us. Also, we made reservations for the romantic beach dinner prior to our arrival. Our email confirmation said 7:00pm dinner, but our voucher provided at check in said 9:30pm. Regrettably, by the time we checked our voucher it was too late because they were all booked up. When we got our bill, they ended up charging us for the cancelled dinner even though it was their mistake. Overall the experience was great. My husband and I definitely enjoyed our time in Cancun.

Pgmacpherson

Service spectacular!

5

Beautiful resort. Great layout and amenities. Our server at the pool, Jorge, pampered us the entire trip- made our trip!! So kind and friendly and antentive. Such a treat. Frustrating the don’t serve...

Chulodave

It’s the people!

5

This was our 6th visit to Le Blanc so, clearly, one of our favourites. Beautiful location, ideal “size”, great food, nice rooms, excellent service! What really sets “Le Blanc” apart, however, is...

ctyler1080

The most incredible staff, Spoiled us with truly genuine kindness and service.

5

This was our 3rd visit to Le Blanc. Each time we observe the staffs unique caring effort to ensure every guest has a special experience.. Morning wait staff Jose A, & Jacinto P. and Juan P. greeted...

DanielaSanchezWolf

Sales trap and boring

1

Sales trap and boring 1 star to the magnificent marketing and social media team of Le Blanc. Spectacular job for positioning the Le Blanc brand as #1 when itâs not. 3 days 2 nights at Le blanc...

Kerrytj

Best hotel in Cancun

5

Le Blanc is no doubt the best hotel you can find in Cancun, it's a true 5-star hotel with top-notch facilities. You will find plenty of spot readily available and friendly staffs to help you setup...

Z7993DMmelissam

Customer Service

5

We loved it here! romantic and peaceful. Staff was amazing. Every restaurant had excellent food! Our favorite waiter was Victor Cen at Blanc :) They have a butler on every floor to help you with...

RR40

Still excellent / some minor issues

5

4th time at Le Blanc. Still wonderful . The strength of the resort is the staff . Similar faces /. New faces that are dedicated to their guests. I can imagine getting through Covid the last few years...

floydd3827

45th Wedding Anniversary

5

This was our second trip to the Le Blanc. We visited this resort in February of 2020. For our 45th Wedding Anniversary the staff made our visit very special and memorable! We will be returning to...

M6405AYjohnn

Comfort, Luxury and Unmatched Excellence

5

We have been to at least a dozen all inclusive resorts from Cancun to Playa del Carmen and beyond. Never have we experienced the level of service, the quality of care and the genuineness of warmth...

LauraB0626

Best Hotel in Cancun

5

We have been many times in Cancun but Le Blanc is really the hotel to stay in, is adults only the service, the food, the rooms, the bar, the spa, the activities pretty much everything is...

Marty S

LeBlanc - Home away from home with family!

5

Leblanc Family - Forgive us for taking so long to send this review but life got busy. Which is the reason I am getting the review done now. In a world of chaos one has to take time for rest and...

419kayal

Good resort not amazing !

4

Beautiful hotel, rooms are small One sink in a regular room Service is great, food was good! Now the biggest nuisance are the sun-beds You have to go out 4 am to get one, otherwise good luck...

Le Blanc Spa Resort, Cancun

Le Blanc Spa Resort

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